The client: Knowledge Realty Trust is a real estate investment trust (REIT) backed by the Blackstone and Sattva groups. As India’s largest office REIT, it owns a portfolio of Grade A office assets across six major Indian cities. Their focus is tenant engagement, sustainable operations, and maximizing value for occupants and investors.
The requirement: KRT wanted to digitise workplace community management in select assets. Their main requirements were:
- Empower the workplace experience for employees in NOP through an app-based platform.
- Creating a common platform where the asset owner team and the tenant admin team can collaborate.
- Streamline operations and reduce manual intervention through technology.
- Ensure a scalable solution that can be deployed seamlessly across the NOP portfolio.
Solution: To meet these challenges, the ANACITY team developed a white label app – SPARKS.
- Created an ANACITY-KRT joint task force with designated point of contacts. This was essential in understanding the requirements and scope of the project.
- Worked closely with the KRT team to map user behaviour and operational processes.
- Design workshopping with UI/UX design solutioning.
- Quality Assurance and User Acceptance Testing.
- Developer alignment and database setup.
- Ensuring that ANACITY’s watertight certified and GDPR compliant platform meets data security at every step, including onboarding.
- Onsite support to ensure smooth deployment.
Implementation Process
- BRD – Understanding business requirement
- SPARK app
- Web app
- 3rd party integrations: Spintly, SmartQ, CAFM, ParkSmart
- Tenant office onboarding
- Employee onboarding
- On-ground training
- Monitoring & Support
Results achieved:
- Operational efficiency: Digitisation and automation improved processes for ground teams, resulting in more efficient utilisation of resources.
- Financial control: Enhanced visibility into department operations with comprehensive reporting capabilities.
- Regulatory compliance: Simplified GST filing with ready-to-download, compliant reports.
Qualitative outcomes:
- Enhanced user experience with easy service access via mobile apps.
- Increased transparency and reduced manual effort for complaints, concierge services, and bookings.
- Streamlined facility management for administrators and security teams.
Quantitative outcomes: In 4.5 months:
- 90319 employees onboarded
- 17,028 amenities booked
- 1007 complaint logged
- 1,31,798 visitor entries
