The key handover has always been an important occasion in the homebuying journey. For the buyer, it is often the realisation of their dream, the first step to secure stable living conditions. It is equally important for investors as an important addition to their portfolio. So, while developers have often treated it as an important occasion for the buyer, it is often seen as a one-time occasion.
What goes missing is the opportunity to build a long-term relationship. For many residential projects, the excitement of getting the key can soon be followed by a dragged out process of documentation or problems that crop up after they move in. ANACITY’s digital snagging and move-in process is designed to streamline this process, ensuring that developers can meet their buyers’ expectations from day one.
The problem with traditional snagging processes
Snagging typically sits in the post-sales stage, where coordination between site teams, quality teams, sales, and homeowners is critical – but rarely seamless. Issues are reported over calls, phone messages, or spreadsheets. Status updates are opaque. Accountability is unclear. And move-in timelines stretch longer than planned.
For tenants, this translates to uncertainty. For developers, it means operational overhead, delayed closures, and dissatisfied customers before occupancy even begins.
A digital-first approach to snagging & move-in
ANACITY’s digital Snagging and Move-In process reimagines this entire journey as a structured, transparent, and digital-first experience, designed to streamline the tenant experience.
From the moment a unit is ready for inspection, tenants can book a site visit directly through the app. Subsequently, they can easily raise snags or complaints room by room on the app – be it paint finish, electrical fittings, flooring, or common areas.
Each snag is logged with complete context, tracked centrally, and assigned for resolution. The app-based process facilitates easy overview, ensuring nothing gets missed or miscommunicated, creating a single source of truth for all stakeholders.
Clarity through structured workflows
A digital snagging and move-in process provides a clear summary, giving tenants and internal teams real-time visibility into what’s pending, in progress, and completed. A structured, three-step verification process ensures that issues are properly validated before closure.
This level of transparency builds trust. Tenants know exactly where things stand, and teams can prioritise work efficiently without chasing updates.
Seamless move-in confirmation
Once all snags are resolved, tenants can digitally review and confirm completion. The platform also supports move-in documentation and checklists, ensuring all prerequisites – including approvals, acknowledgements, and records – are completed before handover.
This results in a smoother, faster, and more confident move-in experience, reducing last-minute friction and enabling teams to close handovers at scale.
Accountability built in
By bringing snagging, verification, and move-in workflows onto a single platform, ANACITY creates an accountable and transparent system. Every action is logged, responsibilities are clear, and both tenants and project teams stay aligned throughout the process.
For developers, this means fewer escalations, faster closures, and stronger post-sales satisfaction. For tenants, it means confidence, clarity, and a sense of being heard from the start.
Setting the right first impression
First impressions matter. A well-managed snagging and move-in experience sets the tone for how tenants engage with the property and the brand going forward. By digitising and structuring this critical post-sales phase, ANACITY helps developers not just hand over homes, but deliver trust, efficiency, and a truly seamless move-in experience from day one.
To learn more about ANACITY’s digital snagging and move-in process, contact us at support or call 80886 11229.
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