Workplace Complaint Management: Improve Efficiency with ANACITY Business Helpdesk Ticketing
Our Cities Have a Serious Problem in Disaster Preparedness. How About Gated Communities
Every monsoon our news channels feature at least one city drowning in its own urban cesspit. This year it was Bengaluru where billionaires found out that money cannot insulate them from nature’s fury or inept urban planning. It is no wonder that the livability index has taken a beating in our leading cities, but gated […]
Every Hour Counts – Superior Complaint Escalation Process with support for Society “Working Hours”
In yet another innovation based on customer inputs, ApnaComplex now supports concept of “Business Hours” (or Working Hours or Society Office Hours). Now, administrators can define business hours in a week for a given category of complaints – for example, gardening staff will work from Monday-Friday 9:00 AM to 5:00 PM, Security staff works 24*7, […]
Complaint Box Enhancements: Control Community Complaints
Continuing with our philosophy of continuous, incremental enhancements – Administrators now have a setting to control if members can post Community Complaints (which is enabled by default). When disabled, members will only be allowed to post Personal complaints. Go to Complex->Settings to see this in action. Configure ApnaComplex to suit your society needs better!
Complaint Box Enhancements: Addition of “Serviced By” field
We have just made your Facility Manager more productive. The Complaint Box Admins now have the ability to select the “Maintenance Staff” who actually attends the complaint. Admins can not only select the staff – but also SMS the staff on the latest update of the complaint at any time. Now, there are multiple benefits […]
