Following terms are in ADDITION to the Terms of Service listed at https://www.anacity.com/terms-of-service for Customers using the Rent Payment on ApnaComplex Platform.

There is no setup fee for creating an account with ApnaComplex. However, we may charge convenience fee for use of Rent Payment services offered by ApnaComplex on PAY PER USE basis. This convenience fee is inclusive of taxes for availing the platform for remitting the rent payment service. Customer shall pay all applicable taxes relating to the use of the Service through customer account, and the purchase of any other services.

The Customer will be made aware of the convenience charges in INR at the time of billing and prior to making the payment. The Customer can proceed to make the payment only upon his agreement to the convenience fee charged for the use of the particular service. All the convenience fees paid to ApnaComplex are non-refundable. In case of any error in transaction, payment failure or over charge /wrong convenience fee charge, please contact our support team email at support@apnacomplex.com or through contact us page on the website. The convenience charges may vary from time to time and may be waived off temporarily for promotional purposes. ApnaComplex may at its discretion, change, amend, increase, or reduce the convenience charges without prior intimation to the Customer. ApnaComplex shall not be liable to Customer or to any third-party for any modification, price change, suspension or discontinuance of the Rent Payment Service.

The Customer is at freewill to use the ApnaComplex platform for remitting rental payments and is not bound by any contract for mandatory use. Users shall have very well understood and acknowledge that payments when made into a bank account of owner/landlord are irreversible as the same falls under the personal jurisdiction of the said person. The service here refers to remittance of rent amount from Customer's bank account and ApnaComplex will not be liable to reverse such payments. As the service once rendered is irreversible, the Customer shall not be entitled for any refunds in case of successfully remitted payments to landlords.

The Customer is fully responsible for entering accruate bank account details of the Owner/Landlord. Under no circumstances will ApnaComplex be liable or held responsible for the accuracy and validaty of the the owner's bank account details to which rent has to be remitted.

There shall be NO REFUNDS or REVERSAL of any kind for successfully remitted rental payments. However, the Customer shall be fully refunded for any kind of debits on account of technical failure on the website. Technical failure in this context refers to a deviation from the established payment process on our website without an acknowledgement to the Customer on the successful remittance of the payment. In such a case, the Customer shall be refunded the entire amount, including the service fees (if any), without any demur into his account within 7 to 10 working days.

All refunds to customers shall not entail any charge-back of convenience fee and related taxes.

In case of Customer violating any T&C of ApnaComplex or of our associated payment partners, ApnaComplex reserves the right to hold back any payment which it feels as suspicious or invalid unless completely validated.

ApnaComplex further reserves the right to hot-list any Customer account if the same is found to be violating transaction terms of our website or our banking partners. Further, we also reserve the right to report the said transaction to the concerned regulatory authorities of banking partners for further action, as it deems.

In case of any fraudulent transactions, ApnaComplex reserves the right to take appropriate action in accordance with the agreed terms of use. In case the Customer is unable to furnish the required documents for validation or fraudulent transactions, ApnaComplex reserves the right to refund the transaction amount to the source account after due deduction of the charges incurred, which includes convenience fee, payment gateway charges, GST as applicable and any other related charges.