Anacity: Owners Association Management Software

Privacy Policy


The privacy policy ("Policy") is applicable to the online interfaces of Anarock Group Business Services Pvt Ltd. (" ANACITY", "us", "we" or "our") including the mobile site/applications for iOS, Android, or any other windows operating system (collectively referred to as "Site").

ANACITY's services are offered in collaboration with the services offered by the Owners Association Management/Owners Association of the premises being serviced. The respective OAM/OAs are our partners and customers. As such, information data which is subject to this Policy may be provided by the OAM/OA on behalf of its residents with their prior consents or may be provided directly by the residents or other authorized users who may choose to interact with the Site. The purpose of this Policy is to describe how ANACITY collects, uses, maintains and shares information about you ("user" or "you" or "your") on account of information data. This information data may include but is not limited to any information you upload, emails that you exchange with ANACITY and other users of the Site and any information data submitted/ provided by you to ANACITY. The reference to "user" or "you" or "your" in this Policy shall also include a reference to the OAM/OA which acts as a custodian of the user information data provided under relevant contracts / arrangements between the OAM/OA and the residents.

We recognize the importance of your privacy and we are committed to ensuring that you are aware of how your information data is being used.. Your use of the Site is also governed by our Terms of Service on

By using the Site and/or by providing your information data to us, you consent to the collection and use of the information data you disclose on the Site in accordance with this Policy. If you wish to contact ANACITY in connection with any matter relating to this Policy or privacy related issues you can write to us at

You also agree that you are the rightful and lawful owner of the information and data furnished by you and it is true and correct and does not violate or infringe any laws. In case of any violations, infringement, furnishing of wrongful or unauthorized information, ANACITY shall not be liable to you or to any third party for the same.

We use information data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. The term "cookies" means small files placed on your hard drive that assist us in providing our services. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Site that are placed by third parties. ANACITY does not control the use of cookies by third parties.


There are three (3) general categories of information we collect.

A. Information data you provide us, to enable your use of the Account/Site

B. Information data you choose to give us

C. Information data that is necessary for the payment related services

Further to each of the aforementioned categories set out in Section II: Sub-Section A, B and C above we collect the following types of information data from you

(i) "Personally Identifiable Information" - information that could be used to identify you such as your name, email address, age, gender, house ownership/residency details, visitor/guest details, IP addresses and other similar information;

(ii) "Sensitive Personal Information" such as passwords in encrypted form and secured financial/ payment related information;

(iii) "Non-Personal Information" - information that cannot be used to identify you such as the webpages that you have viewed and your usage patterns;

(iv) "Device Information"- information which is automatically collected about the device from which the Site is used; and

(v) "Third party personnel and asset information" - information provided by OAM/OA about the details of staff working in community and individual houses, asset & inventory in the community

A. Information you provide ANACITY to enable your use of the Account/Site

We ask for and collect the following Personally Identifiable Information and Sensitive Personal Information about you when you use the Site. This information is necessary for performance of the agreement between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

(i) Account Information. In order to use certain features on the Site, ANACITY may require you to create a user account ("Account") which shall include your user profile ("Profile"). In the alternative, ANACITY may also create a user account for you based on the information data provided by the OAM/OA; this account shall be subject to verification by the OAM/OA management or directly by you. When you opt to create such an Account and sign /click on "I Accept" (or any other form of express consent) in respect of the creation of an Account, we require you to provide certain Personally Identifiable information such as your first name, last name, email address, date of birth, place of birth, employer name, phone number, interests, and depending on the nature of services you avail, information pertaining to your gender and marital status.

(ii) Profile and Listing Information. In addition to (i) above, in order to use certain features on the Site (such as booking or creating a listing), we may ask you to provide certain additional Personally Identifiable Information, which may include your address, phone number, and a profile picture.

(iii) Identity Verification Information. To help create and maintain a trusted environment, we may collect certain Personally Identifiable Information in order to verify your identity, such as images of specified government issued identification, including passport, national ID card, or driving license, rent agreement, house ownership documents or any other information as may be required to verify your identity/residency.

(iv) Payment Information. In addition to the foregoing, in order to use certain other features on the Site (such as booking or creating a listing), we may require you to provide certain financial information (as more particularly described in sub section C below) in order to facilitate the processing of payments.

(v) Communications with ANACITY and its affiliates and authorized service providers/agents or other users. When you communicate with ANACITY or use the Site to communicate with ANACITY's affiliates and authorized service providers/agents or when you communicate with other users of ANACITY, we collect all such correspondence, information about your communication and any additional information you choose to provide.

(vi) Visitor Information. ANACITY offers a service for intelligent gate and/or visitor management. Access to the community for third party vendors / guests is controlled through our Site and is subject to your consent.

B. Information you choose to give us

You may choose to provide us with additional Personally Identifiable Information in order to obtain a better user experience when using ANACITY.

(i) Additional Profile Information. You may choose to provide additional Personally Identifiable Information as part of your Profile (preferred language(s), city, and a personal description). Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible to others.

(ii) Address Book Contact Information. You may choose to import your address book contacts or enter your contacts' information manually to access certain features of the ANACITY.

(iii) Other Information. You may otherwise choose to provide us Information when you fill in a form, conduct a search, update or add information to your Account, respond to surveys, post to community forums, interact with other users, participate in promotions/polls, or use other features/ functionalities of the Site. You may also choose to provide information in relation to on-premises vehicle management and your interests etc.

C. Information that is necessary for the payment related services

ANACITY needs to collect the following Sensitive Personal Information, as it is necessary for the adequate performance of its agreements with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use payment services offered by ANACITY on the Site:

(i) Payment Information. When you use any payment services on the Site, certain financial information may be required to facilitate the processing of such payments. You are to note that ANACITY engages with third party payment service providers in order to enable you to process your payments in connection with the use of ANACITY's services. You will be required by such third-party payment service providers to provide certain Sensitive Personal Information. Please note that to this extent, you will be subject to the terms and conditions of use and privacy policy that is maintained by such third-party service provider.

(ii) Identity Verification and Other Information. In connection with the collection of payment information and processing your payments we may also require certain information data using which we can verify your identity (such as images of your specified government issued identification documents including passport, national ID card, or driving license or such other valid photo documents) or other authentication information/KYC documents, your date of birth, your address, e-mail address, phone number and other information data (such as your invoice amount, e-mail id and contact number) in order to verify your identity, provide the payment services to you, and to comply with applicable law.

(iii) Financial information pertaining to community/Residents/Vendors. ANACITY Site may also be utilized (under relevant contractual arrangements) by the OAM/OA managements for managing financial information including but not limited to billing and accounts, payment disbursal/collection from residents and/or vendors etc.


We share your Information within ANACITY's group companies and with other persons, service providers and entities who help us provide services to you (e.g. services partner, social community partner etc.). We only share your information data strictly in accordance with the applicable law. In the interest of clarity, we share your Information data for the purposes set out in this Policy, with the following categories of recipients:

(a) We use a variety of third-party service providers and vendors to help us provide products and services related to ANACITY, utilities and services related to living (water, laundry, mobility etc.), and payment services. For example, service providers which assist us to: (i) verify your identity or authenticate your identification documents; (ii) perform product development, software and website maintenance and debugging; (iii) allow the provision of ANACITY services through third party platforms and software tools (e.g. through the integration with our API's); or (vi) provide customer service, advertising, or payments services. These providers have access to your information to the extent required to perform these tasks on our behalf and are contractually bound to protect and to use it only for the purposes for which it was disclosed and consistent with this Policy.

(b) With persons/entities that own/ manage other applications or websites that integrate with our API or services, or those with an API or service with which we are integrated or choose to integrate in future;

(c) Other residents of the community and OAM/OA management to the extent it is required to offer our services and for community engagement.

(d) Third parties where we have a duty to or are permitted to disclose your Information by law (e.g. law enforcement officials, government authorities);

(e) With the police in the exercise of their functions or with others as required by a court order;

(f) Third parties where we or any ANACITY group company, sell or buy any business or assets, in which case we may disclose your Information to the prospective seller or buyer of such business or assets;

(g) Third parties in connection with any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of ANACITY or any of the ANACITY group company's business, in which case Information held by it you may be one of the transferred assets.

Note where we share your Sensitive Personal Information or Personally Identifiable Information, appropriate protections will be in place to protect such information as required by applicable data protection laws. Sometimes, we may share Information in an aggregated, pseudonymized and/or anonymised form which cannot reasonably be used to identify an individual.

Also note that we may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.


(a) Correspondence/communication with you pursuant to you registering an Account or your usage of the Site;

(b) Verification of your Account;

(c) Ensuring that the content on the Site is presented in the most effective manner for you and for your device;

(d) To provide you with newsletters, information, products or services that you request from us which we feel may interest you, where you have consented to be contacted for such purposes;

(e) To notify you about changes to the Site, this Policy or the Terms of Service on

(f) For the purpose of studying your usage patterns;

(g) For analytical purposes, including but not limited to assessing usage data, usage patterns, estimate audience sizes and other similar activities;

(h) In any other manner we may describe when you provide the Information;

(i) Detection and prevention of fraud, spam, abuse, security incidents, and other harmful activity;

(j) Conducting security investigations and risk assessments;

(k) Verification or authentication of the information or identifications provided by you;

(l) Compliance with our legal obligations and applicable laws;

(m) Compliance and monitoring of our contractual obligations towards you;

(n) Resolution of any disputes with you or any of our users and enforce our agreements with third parties.

In connection with the activities above, we may conduct profiling based on your interactions with ANACITY, your Profile Information and other content you submit, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to Site, if such processes detect an activity that we think poses a safety or other risk to ANACITY, other users, or third parties.


The Information data that you provide, subject to disclosure in accordance with this Policy and Terms of Service on, shall be maintained in a safe and secure manner. ANACITY's databases and Information data are stored on secure servers with appropriate firewalls owned by ANACITY or by third parties in accordance with the prevailing industry best practices.

ANACITY gives the user right to withdraw his consent by sending an email at . Some information/access may still be retained if information data has been provided by the OAM/OA management and is necessary for discharge of our services.

Given the nature of internet transactions, ANACITY does not take any responsibility for the transmission of Information data including the Information data provided by you to ANACITY. Any transmission of your Information data on the internet is done at your own risk and peril. ANACITY does not take any responsibility for you or any third party circumventing the privacy settings or security measures contained on the Site.

You acknowledge that as a registered user, while ANACITY will use all reasonable efforts in accordance with the prevailing industry best practices to ensure that your Information data is safe and secure, it offers no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.

You acknowledge that as a registered user you are responsible for maintaining the security of your Account such as your Account login credentials and passwords, and that you should not provide these credentials to any third party. If it comes to your knowledge that or if you have reason to believe that your Account credentials have been stolen or been made known to others, you must contact us immediately by writing to us at You acknowledge that you are responsible for all acts done, using your Account login credentials. ANACITY is not responsible if someone else accesses your Account on account of your failure to maintain security of your Account credentials.


(a) Managing Your Information
You may access and update your Personally Identifiable or Sensitive Personal Information through your Account settings. Please note that you do not have the option to connect to third party applications using your Account. Do note however, ANACITY reserves the rights to save any Non-Personal, Device Information and usage Information and you are not entitled to seek the deletion of the same.

ANACITY at its sole discretion may permit or deny the change of any Information, if it is believed such Information data is required to comply with applicable laws.

(b) Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete Personally Identifiable Information or Sensitive Personal Information concerning you (and which you cannot update yourself within your Account) by contacting


We retain your Information data as long as it is required for it discharge its obligations towards you and/or as may be required under the applicable law. However, there may be circumstances that mean we must retain your Personal Information for longer (e.g. in the event of a dispute etc.). We may retain some of your Personally Identifiable Information as necessary for our legitimate business interests, such as fraud detection and prevention, servicing contractual obligations to OAM/OA/vendors and enhancing safety. Information data you have shared with others (e.g. reviews, forum postings) may continue to be publicly visible on the Site, even after your Account is cancelled.


ANACITY's Sites and/or databases are operated and managed on servers that may be located and operated in different jurisdictions. By using and accessing the Site, you consent to the transfer to and processing of your Information data including the Sensitive Personal Information and the Personally Identifiable Information, on servers that may be located in a jurisdiction different from where you are located, and that the protection of such Information may be different than required under the laws of your residence or location.


You consent and agree that in no event shall either party's aggregate liability arising out of or related to these terms, whether in contract, tort or under any other theory of liability, exceed the total amount paid by you under the current active subscription term.


You consent and agree that in no event shall either party's aggregate liability arising out of or related to these terms, whether in contract, tort or under any other theory of liability, exceed the total amount paid by you under the current active subscription term.


This Policy is subject to changes from time to time at ANACITY's sole discretion and ANACITY is under no obligation to inform you individually.


This Policy shall form a part of the Terms of Service on


The terms and conditions of this Policy shall be governed by the laws of Republic of India and the courts of Mumbai at Maharashtra shall have the exclusive jurisdiction.


If you have any questions, comments, complaints or suggestions in relation to this Policy, or any other concerns or grievances to your data privacy, please contact our GO at or write to DPO at [Anarock Group Business Services Pvt. Ltd., Level 6,'PRESTIGE TRADE TOWER' #46, Palace Road, Next to Sophia High School, Bangalore-560001]