Online community
helpdesk

Centralized tracking of complaints, suggestions
and requests

Online Complaint and Suggestion Box for Residents

Easy to raise and track complaints

  • Available on both website and App.
  • Raise complaints about own unit or common areas.
  • Full visibility of the progress on the complaint.
  • For paid editions: Auto-escalation of complaints that exceed SLA.
  • Provide rating on the complaint resolution process and result.
  • Notify residents via SMS/email or app notifications.
community-helpdesk

Online Portal for Resident's requests

Move from paper to online processing of resident's request

  • Online submission of requests like No Objection Certificates, No Dues Certificates, Address Proof Letters, Move Out Letters etc.
  • Online checklist available for each request type.
  • Full visibility of the progress on the request.
  • Notify residents via SMS/email or app notifications.
community-helpdesk

Fully-functional Admin Console

Single console to professionally process complaints, suggestions and requests

  • Provide role-based access with 5+ admin roles available.
  • Easily configure the resolution process.
  • Define Business Hours for SLA calculation of each complaint category.
  • Create an escalation matrix up to 3 levels for each category of complaint.
fully-functional-admin-console

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